Zoho Desk

Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience.

  • Multichannel – Stay connected to your customers via email, phone, chat, social media and customer portals – all of these without opening a new tab
  • Automation – Automate your mundane task and make way for better conversations, with workflows, assignment rules, SLA’s Work Modes and much more.
  • Extensibility – Integrate with a wide range of applications and have Zoho Desk blend in with other tools your company uses.
  • Self Service – Allow customers to find answers by searching a repository of solutions or asking a community of peers.
  • Collaboration – Use comments, chat and @mentions to collaborate on tickets without waiting for physical meetings
  • Customization – Shape and mould Zoho Desk, however you need it. Your company doesn’t need to adapt to it. It adapts to your company instead

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    Client Testimonials

    • We developed a great partnership with Elitbuzz Technologies.
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      Al Shirawi Group

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      Al Manara Specialized Medical Center

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      Lulu Group International